Privacy Policy

Introduction

Welcome to FamilyGenie. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name
• Password (encrypted)
• Profile information (if provided via OAuth)

Email Content

When you forward emails to your unique FamilyGenie address, we collect and process:

• Email content (body text)
• Email metadata (sender, subject, date)
• Attachments (PDFs, images, documents)
• Extracted information from emails and attachments

Household Information

To organize your family communications, we collect:

• Household name
• Children's names, grades, and schools (if provided)
• Household member information

Payment Information

When you subscribe to a paid plan, we collect:

• Billing name and address
• Payment method details (processed and stored securely by Stripe)
• Transaction history and subscription status

Note: FamilyGenie does not store your full credit card number, CVV, or other sensitive payment credentials. This information is collected and securely processed by our payment processor, Stripe.

Usage Information

We automatically collect:

• Device information (browser, operating system)
• Usage patterns and feature interactions
• Error logs and diagnostic information

How We Use Your Information

We use your information to:

• Provide our service: Process emails, extract information, and display it in your dashboard
• Process payments: Manage subscriptions, process payments, and maintain billing records
• Improve our service: Analyze usage patterns to enhance features and performance
• Communicate with you: Send service updates, billing notifications, security alerts, and support responses
• Ensure security: Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations: Respond to legal requests and enforce our terms

Third-Party Services

We use trusted third-party services to operate FamilyGenie. These services may process your data on our behalf:

• Supabase: Database, authentication, and file storage
• Mailgun: Email receiving and processing
• OpenAI: AI-powered text extraction and parsing
• Google Cloud Vision: Optical character recognition for images and PDFs
• Stripe: Payment processing, subscription management, and billing
• PostHog: Product analytics and usage tracking
• Sleekplan: User feedback and feature requests

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Stripe Payment Processing

When you make a payment or subscribe to a paid plan, your payment information is collected and processed by Stripe. Stripe's use of your personal information is governed by their privacy policy, available at https://stripe.com/privacy. Stripe is PCI-DSS compliant, ensuring your payment data is handled with the highest security standards.

Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Encrypted data storage
• Row-level security policies in our database
• Regular security audits and updates
• Restricted access to personal data
• PCI-compliant payment processing through Stripe

Your data is stored securely in the United States. We retain your data for as long as your account is active or as needed to provide services. You can delete your data at any time by deleting your account.

Payment Data Retention

We retain billing and transaction records as required for accounting, tax compliance, and legal purposes. This may include maintaining records of past transactions even after account deletion.

Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information through your account settings
• Deletion: Delete your account and associated data at any time
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications (service and billing emails may still be sent)
• Payment method management: Update or remove payment methods through the Stripe Customer Portal

To exercise these rights, contact us at support@familygenie.ai

Children's Privacy

FamilyGenie is designed for parents and guardians to manage family communications. Our service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

FamilyGenie is operated from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our service, you consent to this transfer.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our service. Your continued use of FamilyGenie after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: hello@familygenie.ai

Website: https://familygenie.ai